Past Incident History

Network connectivity issues with some customers from Italy

Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

UPS shipping rates not available at checkout

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

Payment processing failures for merchants using PayPal Express

Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

Problems logging into Shopify accounts

Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.

Themes not installing to some shops, problems with downloading shipping labels

Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.