Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Major

Buy button malfunctioning in the admin

Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.

Nov 20, 2019 6:59 PM ‑ 7:06 PM UTC • Duration: 7m
4 updates
View incident details
Resolved Major

Shopify storefronts not accessible on some stores

Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.

Nov 20, 2019 1:40 PM ‑ 1:45 PM UTC • Duration: 4m
2 updates
View incident details
Resolved Major

No packing slips are being served

We are currently investigating this issue.

Nov 15, 2019 3:21 PM ‑ 5:27 PM UTC • Duration: 2h 6m
4 updates
View incident details
Resolved Major

UPS shipping rates not available at checkout

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.

Nov 14, 2019 1:06 AM ‑ 1:29 AM UTC • Duration: 22m
3 updates
View incident details
Resolved Major

Some stores unable to purchase UPS shipping labels.

Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

Nov 14, 2019 1:05 AM ‑ 1:05 AM UTC • Duration:
2 updates
View incident details