Past Incident History

Checkouts on some stores are unavailable

We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.

Shopify admin is currently unreachable

We are currently investigating this issue.

FedEx shipping rates not available at checkout

FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

Facebook sales channel not syncing

The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.

Items missing from search results in Admin

We are currently seeing new items missing from the searches within the admin. We are investigating the issue.