Past Incident History

Themes not installing to some shops, problems with downloading shipping labels

Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

The Admin is not loading correctly for some stores

Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

Storefront, Admin and Checkout down for some stores

We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.

SMS messages for order confirmations not received or delayed

We are currently investigating this issue.

Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

We are currently investigating this issue.