Active Incidents
Klarna payment gateway is experiencing degraded performance
Identified
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
Resolved Incidents
Chat support on Shopify Help Center is temporarily unavailable
Resolved
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Live support unavailable for merchants
Resolved
We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.