Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Minor

Analytics, metrics, reports and Flow delayed

Analytics, metrics and reports are currently delayed for some stores. Flow automation may also be delayed. Search results for any new additions to stores are also delayed. We are investigating and will keep you updated.

Nov 12, 2019 2:18 PM ‑ 5:10 PM UTC • Duration: 2h 51m
4 updates
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Resolved Minor

Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues

Order Printer app, as well as Amazon and Google Shopping sales channels is experiencing issues on some stores. We’re investigating and will keep you updated.

Nov 11, 2019 6:52 AM ‑ 7:47 AM UTC • Duration: 54m
3 updates
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Resolved Minor

Shopify storefronts/admins not accessible on some stores

Some Shopify storefronts/admins are temporarily not accessible. We are investigating and will keep you updated.

Nov 08, 2019 10:38 AM ‑ 10:55 AM UTC • Duration: 17m
4 updates
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Resolved Major

UPS shipping rates not available at checkout

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

Nov 07, 2019 11:15 PM to Nov 08, 2019 2:44 AM UTC • Duration: 3h 28m
2 updates
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Resolved Major

Some stores unable to purchase DHL Express shipping labels.

Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

Nov 05, 2019 2:29 PM ‑ 4:32 PM UTC • Duration: 2h 2m
2 updates
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