Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Critical

Shopify admin is currently unreachable

We are currently investigating this issue.

Dec 03, 2019 10:41 AM ‑ 10:51 AM UTC • Duration: 9m
3 updates
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Resolved Minor

FedEx shipping rates not available at checkout

FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

Dec 02, 2019 11:31 AM ‑ 5:50 PM UTC • Duration: 6h 19m
3 updates
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Resolved Minor

Facebook sales channel not syncing

The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.

Nov 28, 2019 10:41 AM ‑ 4:55 PM UTC • Duration: 6h 14m
4 updates
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Resolved None

Items missing from search results in Admin

We are currently seeing new items missing from the searches within the admin. We are investigating the issue.

Nov 26, 2019 5:20 AM ‑ 6:40 AM UTC • Duration: 1h 19m
4 updates
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Resolved Major

Admin and Storefronts experiencing intermittent downtime

We are currently investigating this issue.

Nov 25, 2019 2:46 PM ‑ 4:34 PM UTC • Duration: 1h 48m
4 updates
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