Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Critical

Failures with Shopify Shipping, Shopify Pay and Admin access

We are currently investigating this issue.

Jan 20, 2020 2:31 PM ‑ 2:53 PM UTC • Duration: 22m
3 updates
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Resolved None

Checkout completion delayed for some stores

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

Jan 17, 2020 12:37 PM ‑ 12:57 PM UTC • Duration: 20m
3 updates
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Resolved Minor

Customer notification emails not being sent for some stores

Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

Dec 19, 2019 9:24 PM ‑ 10:08 PM UTC • Duration: 44m
3 updates
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Resolved Minor

Some Shopify apps and services are experiencing difficulties

From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now resolved.

Dec 07, 2019 7:30 PM ‑ 7:30 PM UTC • Duration:
1 update
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Resolved Major

Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

We are currently investigating this issue.

Dec 04, 2019 10:30 PM ‑ 11:04 PM UTC • Duration: 33m
2 updates
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