Past Incident History

Checkout completion delayed for some stores

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

Customer notification emails not being sent for some stores

Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

Some Shopify apps and services are experiencing difficulties

From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now resolved.

Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

We are currently investigating this issue.

Checkouts on some stores are unavailable

We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.