Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Minor

Some discount codes might be improperly applied at checkout

We are experiencing an interruption in service preventing some discount codes from being applied at checkout. We are investigating and will keep you updated.

Feb 10, 2020 9:36 AM ‑ 12:23 PM UTC • Duration: 2h 46m
3 updates
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Resolved Major

Checkout completion delayed for some stores

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

Jan 25, 2020 3:05 PM ‑ 3:16 PM UTC • Duration: 11m
3 updates
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Resolved Major

PayPal not processing payments

We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.

Jan 25, 2020 2:48 PM ‑ 3:13 PM UTC • Duration: 25m
2 updates
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Resolved None

Shopify storefronts not loading correctly for some stores

Some Shopify storefronts may not have been loading correctly. The problem has now been resolved.

Jan 23, 2020 6:20 PM ‑ 6:00 PM UTC • Duration: 20m
1 update
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Resolved Critical

Failures with Shopify Shipping, Shopify Pay and Admin access

We are currently investigating this issue.

Jan 20, 2020 9:31 AM ‑ 9:53 AM UTC • Duration: 22m
3 updates
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