Past Incident History

Browse historical incidents that have been reported on the Shopify status page.

Resolved Minor

Some customers experiencing issues loading the Shop app

Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.

Apr 01, 2026 12:54 AM ‑ 2:13 AM UTC • Duration: 1h 19m
4 updates
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Resolved Minor

Shop Pay unavailable

Shop Pay is currently unavailable. We’re investigating and will keep you updated.

Jun 24, 2025 10:57 PM ‑ 11:30 PM UTC • Duration: 33m
4 updates
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Resolved Major

Some POS transactions are not completing on iOS devices Actions

Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

Jun 24, 2025 5:46 PM ‑ 8:52 PM UTC • Duration: 3h 5m
7 updates
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Resolved Critical

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

Mar 13, 2023 3:24 PM ‑ 4:05 PM UTC • Duration: 41m
8 updates
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Resolved Major

Some merchants are encountering errors within their admin

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

Oct 25, 2022 3:50 PM ‑ 6:31 PM UTC • Duration: 2h 41m
9 updates
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