Incident Timeline
Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
This issue has been resolved and is being monitored.
We've identified the problem impacting our third-party payment provider and we're working on a solution.
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
We can confirm that merchants with Stripe Payment Gateway enabled may experienc one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.