Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

This incident has been resolved.

Some customers using the TIM internet service provider are also affected.

Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

We are continuing to investigate this issue.

We are currently investigating this issue.