Resolved
Major
UPS shipping rates not available at checkout
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
1 affected component
Started
Nov 14, 2019 • 06:06 AM UTC
Resolved
Nov 14, 2019 • 06:29 AM UTC
Affected components
Third party services
Incident Timeline
3 public updates
Nov 14, 2019 • 06:29 AM UTC
Resolved
This incident has been resolved.
Nov 14, 2019 • 06:07 AM UTC
Monitoring
We are continuing to monitor for any further issues.
Nov 14, 2019 • 06:06 AM UTC
Monitoring
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.
UPS shipping rates from Shopify Shipping are not affected
UPS is working on a solution and we’ll keep you updated.