Resolved
Minor
FedEx shipping rates not available at checkout
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
1 affected component
Started
Dec 02, 2019 • 11:31 AM UTC
Resolved
Dec 02, 2019 • 05:50 PM UTC
Affected components
Third party services
Incident Timeline
3 public updates
Mar 31, 2026 • 11:32 PM UTC
Resolved
This incident has been resolved.
Mar 31, 2026 • 11:32 PM UTC
Monitoring
We're continuing to monitor while FedEx works to find a solution for this issue.
Mar 31, 2026 • 11:32 PM UTC
Monitoring
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated.
If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.