Resolved Minor

Some customers experiencing issues loading the Shop app

Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.

1 affected component

Started

Mar 31, 2026 • 08:54 PM UTC

Resolved

Mar 31, 2026 • 10:13 PM UTC

Affected components

API & Mobile

Incident Timeline

A complete sequence of updates published during the incident.

4 public updates

Mar 31, 2026 • 10:13 PM UTC

Resolved

Between 23:33 - 00:50, we experienced a Shop app outage. The monitoring period for this issue has ended and no further impact has been observed.

Mar 31, 2026 • 09:11 PM UTC

Monitoring

This issue has been resolved and is being monitored.

Mar 31, 2026 • 09:00 PM UTC

Identified

We've identified the problem impacting Shop app and we're working on a solution.

Mar 31, 2026 • 08:54 PM UTC

Investigating

Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.