Resolved
Major
Some stores unable to purchase UPS shipping labels.
Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
1 affected component
Started
Nov 14, 2019 • 01:05 AM UTC
Resolved
Nov 14, 2019 • 01:05 AM UTC
Affected components
Third party services
Incident Timeline
2 public updates
Apr 01, 2026 • 01:00 AM UTC
Resolved
This incident has been resolved.
Apr 01, 2026 • 01:00 AM UTC
Monitoring
Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.
We’re working on a solution and will keep you updated.