Resolved
Minor
Themes not installing to some shops, problems with downloading shipping labels
Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.
1 affected component
Started
Oct 22, 2019 • 08:13 PM UTC
Resolved
Oct 23, 2019 • 03:07 AM UTC
Affected components
Admin
Incident Timeline
3 public updates
Oct 23, 2019 • 03:07 AM UTC
Resolved
This incident has been resolved.
Oct 22, 2019 • 08:55 PM UTC
Identified
The issue has been identified. We are working with our third party providers to resolve these issues.
Oct 22, 2019 • 08:13 PM UTC
Investigating
Some users are currently unable to install Themes from the Shopify Theme Store.
Some users are currently unable to download Shipping Labels.
Some users are currently unable to retrieve digital downloads.
We are investigating the issue and will keep you updated.