Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

We continue to monitor the issue closely and will share updates as they become available.

We are continuing to monitor the issue, and will share more information as soon as possible.

This issue has been resolved and is being monitored.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. Customers may experience issues with accessing storefronts and checkouts.