Resolved
Major
Merchants may experience issues when trying to access the Shopify admin
Merchants may experience issues when trying to access the Shopify admin. We are investigating into the issue and will keep you updated.
1 affected component
Started
Apr 29, 2026 • 01:14 PM UTC
Resolved
Apr 29, 2026 • 03:23 PM UTC
Affected components
Admin
Incident Timeline
6 public updates
Apr 29, 2026 • 03:23 PM UTC
Resolved
Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.
Apr 29, 2026 • 02:52 PM UTC
Monitoring
This issue has been resolved and is being monitored.
Apr 29, 2026 • 01:47 PM UTC
Monitoring
This issue has been resolved and is being monitored.
Apr 29, 2026 • 01:44 PM UTC
Identified
We've identified the problem admin and we're implimenting a solution.
Apr 29, 2026 • 01:25 PM UTC
Investigating
We are investigating and will keep you updated.
Apr 29, 2026 • 01:14 PM UTC
Investigating
Merchants may experience issues when trying to access the Shopify admin. We are investigating into the issue and will keep you updated.