Resolved Critical

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

4 affected components

Started

Mar 13, 2023 • 11:24 AM UTC

Resolved

Mar 13, 2023 • 12:05 PM UTC

Affected components

Admin, Checkout, Storefront, Support

Incident Timeline

A complete sequence of updates published during the incident.

8 public updates

Mar 31, 2026 • 10:07 PM UTC

Resolved

This incident has been resolved.

Mar 31, 2026 • 10:07 PM UTC

Monitoring

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

Mar 31, 2026 • 10:07 PM UTC

Identified

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

Mar 31, 2026 • 10:07 PM UTC

Identified

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

Mar 31, 2026 • 10:07 PM UTC

Investigating

We are continuing to investigate this issue.

Mar 31, 2026 • 10:07 PM UTC

Investigating

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

Mar 31, 2026 • 10:07 PM UTC

Investigating

We are continuing to investigate this issue.

Mar 31, 2026 • 10:07 PM UTC

Investigating

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.