Resolved Major

Checkout completion delayed for some stores

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

8 affected components

Started

Jan 25, 2020 • 03:05 PM UTC

Resolved

Jan 25, 2020 • 03:16 PM UTC

Affected components

Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, Point of Sale

Incident Timeline

A complete sequence of updates published during the incident.

3 public updates

Mar 31, 2026 • 11:35 PM UTC

Resolved

This incident has been resolved.

Mar 31, 2026 • 11:35 PM UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Mar 31, 2026 • 11:35 PM UTC

Investigating

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.