Resolved Major

Some merchants are encountering errors within their admin

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

4 affected components
Started
Oct 25, 2022 • 03:50 PM UTC
Resolved
Oct 25, 2022 • 06:31 PM UTC
Affected components
Admin, Storefront, Support, Point of Sale

Incident Timeline

A complete sequence of updates published during the incident.
9 public updates
Oct 25, 2022 • 06:31 PM UTC
Resolved
This incident has been resolved.
Oct 25, 2022 • 06:07 PM UTC
Monitoring
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
Oct 25, 2022 • 05:43 PM UTC
Monitoring
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
Oct 25, 2022 • 05:32 PM UTC
Identified
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
Oct 25, 2022 • 04:40 PM UTC
Identified
We are continuing to work on a solution and will provide another update shortly.
Oct 25, 2022 • 04:16 PM UTC
Identified
We’ve identified the problem and we’re working on a solution.
Oct 25, 2022 • 04:15 PM UTC
Investigating
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
Oct 25, 2022 • 03:56 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 25, 2022 • 03:50 PM UTC
Investigating
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.