Incident Timeline 4 updates

Identified Sep 02, 2026 · 09:56 PM UTC

We continue to work on resolving the issue with the third-party provider.

Identified Sep 02, 2026 · 08:52 PM UTC

We have identified the problem Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

Investigating Sep 02, 2026 · 08:12 PM UTC

We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.

Investigating Sep 02, 2026 · 07:52 PM UTC

We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

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