Resolved Major

We are investigating an issue preventing web traffic to our servers

We are looking into this and will keep you posted with updates here as soon as we have identified the issue.

8 affected components

Started

Jun 21, 2022 • 02:59 AM UTC

Resolved

Jun 21, 2022 • 04:11 AM UTC

Affected components

Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, Point of Sale

Incident Timeline

A complete sequence of updates published during the incident.

3 public updates

Mar 31, 2026 • 10:09 PM UTC

Resolved

All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

Mar 31, 2026 • 10:09 PM UTC

Monitoring

A fix has been put in place and we are monitoring for any further issues.

Mar 31, 2026 • 10:09 PM UTC

Investigating

We are looking into this and will keep you posted with updates here as soon as we have identified the issue.